Elite Chauffeur
Service

Our booking classes are Business Sedan (3 passengers, 2 suitcases + 2 carry-ons), First Sedan (3, 2 + 2), VIP Sedan (3, 2 + 2), Business Van (8, 5 + 3), First Van (7, 5 + 4), VIP Van (6, 4 + 4), Group 8 (8, 4 + 4), Group 16 (16, 6 + 6), and Coach 49 (49, 49 + 49).

Cancellations made more than 36 hours before the scheduled pickup are free of charge. Cancellations between 36 and 24 hours incur a 50% fee. Cancellations less than 24 hours before pickup or no-shows are charged at 100% of the booking value. In the event of a flight cancellation, the full booking amount is charged as the vehicle and chauffeur have been reserved exclusively for you.

Airport pickups include 60 minutes of complimentary waiting time from the actual landing time. For hotel, private address, or trade fair pickups, 15 minutes of complimentary waiting time are included. After the complimentary period, additional waiting time is charged per 15-minute increment based on vehicle class.

Yes, we monitor your flight in real-time. Our chauffeur will be waiting at the arrivals area with a name sign. If your flight arrives early, we adjust accordingly at no extra charge. For delays exceeding 2 hours, we will make every effort to accommodate your transfer. Should the service become unavailable due to scheduling constraints, the full booking amount will be charged as the vehicle and chauffeur were reserved exclusively for you.

Additional stops along your planned route are included at no extra charge. For stops up to 5 km off the planned route, a fee of EUR 20 applies. For greater deviations, the additional distance will be calculated individually. Route changes during the journey are always possible and will be transparently communicated.

A payment guarantee by credit card or prepayment is required. The booking amount is debited before the journey. The displayed fixed price per vehicle is the final price, including VAT, tolls, parking fees, night-time and public-holiday surcharges, and 60 minutes of airport waiting from the actual landing time. Additional charges apply only for waiting time from minute 61 after the actual landing time for airport pickups or from minute 16 for all other pickups, and for route changes or extra stops requested after booking. Corporate invoices with payment terms are available on request. An additional stop costs 25 EUR per stop.

Yes, child seats are available upon request for 25 EUR per seat. Night-time and public-holiday surcharges are already included in the displayed fixed price — you pay the price you see when booking. Our chauffeurs speak the local language of their operating region as well as fluent English.