Privacy Policy

1. Data Controller

YOURSERVICE24 - FZCO
IFZA Properties, Dubai Silicon Oasis, UAE
Registration Number: DSO-FZCO-41191
Email: [email protected]
Phone: +49 8161 9769809

2. Data We Collect

We collect the following categories of personal data:

3. Legal Basis for Processing (GDPR Art. 6)

We process your personal data based on the following legal grounds:

• — Contract performance (Art. 6(1)(b)): Processing necessary for booking and service delivery
• — Consent (Art. 6(1)(a)): For non-essential cookies and marketing communications
• — Legitimate interest (Art. 6(1)(f)): Website security, fraud prevention, and service improvement
• — Legal obligation (Art. 6(1)(c)): Tax and accounting requirements

4. Cookies & Tracking

Our website uses the following types of cookies:

• — Essential cookies: Required for website functionality (language preference, cookie consent)
• — Booking widget cookies: Set by MyLimoBiz for the reservation system
• — Analytics: Privacy-friendly analytics to understand website usage (no personal tracking)

You can manage your cookie preferences at any time through your browser settings or by clearing your consent via our cookie banner.

5. Third-Party Services

We use the following third-party services:

• — MyLimoBiz — Online booking and reservation management
• — WhatsApp (Meta) — Direct communication channel. When you use the WhatsApp button, data is transmitted to Meta Platforms Inc.
• — Google Fonts — Typography loaded from Google servers

6. International Data Transfers

As our company is headquartered in Dubai, UAE, personal data may be transferred to and processed in the UAE. We ensure appropriate safeguards are in place for any data transfers outside the European Economic Area (EEA), including standard contractual clauses where applicable.

7. Your Rights (GDPR)

As an EU/EEA resident, you have the following rights:

• — Right of access — Request a copy of your personal data
• — Right to rectification — Correct inaccurate data
• — Right to erasure — Request deletion of your data
• — Right to data portability — Receive your data in a structured format
• — Right to object — Object to processing based on legitimate interest
• — Right to withdraw consent — Withdraw consent at any time

To exercise any of these rights, please contact us at [email protected].

8. Data Retention

We retain personal data only as long as necessary for the purposes outlined above, or as required by law. Booking data is retained for a minimum of 6 years for tax and accounting purposes. Contact form inquiries are deleted after 12 months unless a business relationship is established.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our website uses SSL/TLS encryption for all data transmissions.